EIRA CLINIC is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage with our laser tattoo removal services in Essex, United Kingdom.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, EIRA CLINIC acts as the data controller in relation to your personal data.
The Information We Collect
We may collect and process the following categories of personal data:
Contact Information
- Full name
- Email address
- Telephone number
- Any details submitted via contact or consultation forms
Booking and Appointment Information
- Appointment requests
- Consultation notes
- Communication history
- Treatment preferences
Health and Treatment Information
Where necessary for safe and appropriate laser tattoo removal, we may collect limited health information relevant to your suitability for treatment. This may include skin type, medical conditions affecting treatment, medication disclosures, and related safety information. This data is treated as special category data and handled with enhanced protection.
Website Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral source
This information may be collected through cookies and analytics technologies.
How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries
- To arrange and manage consultations
- To provide laser tattoo removal services
- To assess suitability for treatment
- To maintain clinical and insurance records
- To communicate appointment confirmations and updates
- To improve our website and services
- To comply with legal and regulatory obligations
We do not sell or rent your personal data to third parties.
Legal Basis for Processing
We process your personal data under the following lawful bases:
- Consent – where you voluntarily submit information or opt in to communications
- Contract – where processing is necessary to provide treatment services
- Legal obligation – where we are required to retain certain records
- Legitimate interests – to operate, manage, and improve our business
Health-related information is processed where necessary for the provision of healthcare and treatment services.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, insurance, and regulatory requirements.
Clinical and treatment records may be retained in accordance with professional standards and insurance guidance.
Website analytics data is retained for a limited period for performance and security monitoring.
Sharing of Personal Data
We may share personal data with trusted third parties where necessary, including:
- Payment processing providers
- Website hosting providers
- IT service providers
- Booking or appointment management systems
- Professional advisers such as insurers or legal advisers
All third parties are required to process personal data securely and in accordance with UK data protection law.
We do not transfer personal data outside the United Kingdom unless appropriate safeguards are in place.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your data where applicable
- Request restriction of processing
- Object to certain types of processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.
Access to personal data is restricted to authorised personnel only.
Cookies
Our website may use cookies and similar technologies to enhance user experience, monitor website performance, and improve functionality.
You will be provided with the option to accept, reject, or customise non-essential cookies when visiting our website.
Further details are available in our Cookie Policy.
Marketing Communications
We will only send marketing communications where you have provided consent or where permitted by law.
You may withdraw consent and unsubscribe from communications at any time.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in law, regulation, or business operations. The updated version will always be available on our website.